Return Policy

Effective Date: 25th July 2026

At Kardify, customer satisfaction is at the heart of everything we do. We carefully inspect every product before dispatch to ensure it reaches you in excellent condition. However, we understand that unexpected situations such as transit damage, manufacturing defects, or incorrect shipments may occasionally occur.

Our Return Policy has been created to provide a fair, transparent, and efficient process for resolving eligible return requests while maintaining the integrity of the products we offer.

We encourage customers to review this policy carefully before initiating a return request.

Return at a Glance

To make things simple, here's a quick overview of our return process.

·      Easy Return Request Process

·      Eligible Returns for Damaged, Defective & Incorrect Products

·      Transparent Return Guidelines

·      Dedicated Customer Support

·      Product Inspection Before Approval

·      Replacement or Refund for Approved Returns

·      Secure Return Handling

Our Return Philosophy

We believe purchasing automotive products should be a confident experience. Whether you're buying premium alloy wheels, dashboard accessories, detailing products, or performance upgrades, you deserve products that meet the highest standards of quality and reliability. If something isn't right with your order, our team will work with you to find an appropriate solution in accordance with this Return Policy. Our objective is not simply to process returns it is to ensure every customer receives the product they expected.

Return Eligibility

A return request may be considered under the following circumstances:

·    Eligible Return Reasons

·    Product received is damaged during transit.

·    Incorrect product delivered.

·    Incorrect variant, size, or specification dispatched by Kardify.

·    Product has a verified manufacturing defect.

·    Product is incomplete or missing components originally included in the

package.

·    Product received differs significantly from the ordered item.

All eligible return requests are subject to verification and approval by Kardify.

To maintain product quality, safety, and fairness, certain products cannot be returned.

Products Not Eligible for Return

·    Returns will generally not be accepted for:

·    Products that have been installed or used.

·    Products with physical damage caused after delivery.

·    Products without original packaging.

·    Products missing accessories, manuals, labels, or invoices.

·    Custom-made or made-to-order products.

·    Special import orders.

·    Clearance or final sale products (unless damaged or defective).

·    Products altered or modified after delivery.

·    Products damaged due to improper installation or misuse.

·    Products returned without prior approval from Kardify.

·    Certain product categories which may have additional manufacturer-specific return restrictions.

Return Request Timeline

To help us investigate and resolve return requests efficiently, customers are requested to notify Kardify within the following timelines:

Reason for Return -Report Within 24 hours

Transit Damage Within 24–48 Hours of Delivery

Wrong Product Received Within 48 Hours of Delivery

Manufacturing Defect As per product-specific return or warranty eligibility

Missing Items Within 48 Hours of Delivery

Delayed reporting may affect our ability to verify the issue with logistics partners or manufacturers.

Product Condition Requirements

To qualify for return approval, products should generally:

·    Be unused and uninstalled.

·    Be returned in their original condition.

·    Include original packaging.

·    Include all accessories, manuals, labels, and promotional items (where applicable).

·    Be accompanied by the original invoice or proof of purchase.

·    Show no signs of misuse, modification, or accidental damage after delivery.

Failure to meet these conditions may result in rejection of the return request after inspection.

How to Request a Return

If you believe your order is eligible for a return, you may initiate a return request by contacting Kardify within the applicable return reporting timeline. To help us process your request efficiently, please provide the following information:

Order Number

Invoice or Proof of PurchaseRegistered Email Address or Mobile Number

Product NameReason for Return

Clear Photographs of the Product

Photographs of the Packaging (if damaged)

Unboxing Video (recommended for damaged or incorrect product claims)

Providing complete information helps us verify your request faster and ensures a smoother resolution process.

Our Return Process

To ensure transparency, every return request follows a structured review process.

Step 1 – Submit Your Request -Contact our customer support team with your order details and supporting photographs within the applicable reporting timeline.

Step 2 – Initial Review- Our support team reviews the information provided and may request additional photographs, videos, or product details if required.

Step 3 – Return Approval- If your request meets the eligibility requirements, you will receive return authorization along with further instructions. Please do not return products without receiving prior approval from Kardify.

Step 4 – Product Return-Once approved, the product should be securely packed and returned according to the instructions provided by our support team.

Step 5 – Inspection -Upon receiving the returned product, our quality inspection team will evaluate its condition and verify the reported issue.

Step 6 – Resolution-Depending on the inspection outcome, Kardify may offer:

Product Replacement

Exchange (where applicable)

Refund (as per our Refund Policy)

Repair (where supported by the manufacturer)

Alternative resolution where appropriate

Return Approval

Submission of a return request does not automatically guarantee approval. Every request is individually assessed based on:

·    Product Condition

·    Return Eligibility

·    Supporting Documentation

·    Inspection Findings

·    Manufacturer Guidelines

·    Applicable Policy Terms

Kardify reserves the right to approve or decline return requests after completing the

necessary verification process.

Product Inspection Process

Every returned product undergoes a quality inspection upon arrival at our facility.

The inspection helps verify:

·    Product identity

·    Reported issue

·    Physical condition

·    Signs of installation

·    Signs of usage

·    Missing components

·    Packaging condition

·    Warranty seals (where applicable)

·    Manufacturer labels

·    Serial numbers (where applicable)

This process helps ensure fair outcomes for both customers and Kardify. If the returned product does not meet the eligibility requirements outlined in this policy, the return request may be declined.

Return Packaging Guidelines

To minimize the risk of damage during return transit, customers are requested to package returned products carefully. Whenever possible:

·    Use the original product packaging.

·    Include all accessories, manuals, warranty cards, labels, and promotional items.

·    Secure the product with appropriate protective packaging.

·    Remove old shipping labels where applicable.

·    Ensure the package is properly sealed before handing it to the courier.

Products damaged due to inadequate return packaging may not qualify for return approval.

Return Shipping Responsibility

The responsibility for return shipping depends on the reason for the return. Kardify May Arrange or Cover Return Shipping When:

·    Incorrect product supplied.

·    Verified manufacturing defect.

·    Product damaged during transit.

·    Missing components due to packing error.

Customer May Be Responsible for Return Shipping When:

·    Ordering the wrong product.

·    Compatibility was not verified before purchase.

·    Return is requested for reasons not attributable to Kardify.

·    Return falls outside standard eligibility criteria but is approved as a goodwill gesture.

Where applicable, our support team will clearly communicate the return shipping process before the product is returned.

Replacement Policy

Where replacement stock is available and the return request is approved, Kardify may offer a replacement instead of a refund. Replacement products are generally dispatched after the returned product has been received, Quality inspection has been complete and the return has been approved.

If the original product is no longer available, customers may be offered:

·    An alternative product of similar value.

·    Store credit (where applicable).

·    A refund in accordance with the Refund Policy.

Automotive Product-Specific Return

Certain automotive products require additional care due to their nature. For quality, safety, and manufacturer compliance, returns may not be accepted for products that have been:

·    Professionally installed.

·    Wired into a vehicle.

·    Mounted or fitted.

·    Used for testing beyond normal inspection.

·    Customized or modified.

·    Painted, drilled, or altered.

·    Damaged during installation.

Examples include:

·    Alloy Wheels

·    Car Audio Equipment

·    Infotainment Systems

·    LED Lighting

·    Performance Components

·    Paint Protection Films

·    Window Films

·    Roof Boxes

·    Vehicle-Specific Custom Accessories

Customers are encouraged to verify compatibility and consult our support team before

placing an order for such products.

Incorrect Orders Placed by Customers

If a customer orders an incorrect product due to selecting the wrong vehicle model, variant, size, specification, or compatibility requirements, return eligibility will be determined in accordance with this Return Policy and the condition of the product.

Customers are strongly encouraged to verify compatibility before placing an order. If there is any uncertainty, our support team will be happy to assist prior to purchase.

Abuse of the Return Policy

Kardify is committed to maintaining a fair return process for all customers. Return requests that appear to involve misuse, fraudulent activity, repeated policy abuse, intentional product damage, or false claims may be investigated and declined. Where necessary, Kardify reserves the right to restrict future return requests, suspend customer accounts, or take appropriate action to protect the integrity of our services.

Return Request Rejection

While Kardify is committed to resolving genuine return concerns fairly, certain return

requests may be declined if they do not meet the eligibility requirements outlined in this

policy. A return request may be rejected under circumstances including, but not limited to:

·    The product has been used, installed, or modified after delivery.

·    The return request is raised beyond the applicable reporting timeline.

·    The product is returned without prior authorization from Kardify.

·    The returned product is missing original accessories, manuals, labels, warranty cards, or packaging.

·    Physical damage has occurred after delivery due to improper handling or misuse.

·    The reported issue cannot be verified during inspection.

·    The product falls under the list of non-returnable categories.

·    Evidence suggests fraudulent activity or misuse of the Return Policy.

Where a return request is declined, Kardify will communicate the reason to the customer. If applicable, the product may be returned to the customer.

Return Processing Timeline

Once an approved return shipment has been received at our facility, the following process generally applies:

Stage Estimated Timeline

Return Request Review 1–2 Business Days

Return Pickup Scheduling (where applicable) -2–5 Business Days

Product Received at Kardify- Depends on Courier Transit

Product Inspection 2–4 Business Days

Resolution Approval 1–2 Business Days

Replacement Dispatch / Refund Initiation-As per applicable policy

These timelines are estimates and may vary depending on product category, courier transit, manufacturer verification, or public holidays.

Quality Assurance Commitment

Every return request provides us with an opportunity to improve. Our quality assurance team continuously reviews returned products to:

·    Identify recurring product issues.

·    Improve packaging standards.

·    Enhance quality inspection procedures.

·    Strengthen manufacturer feedback.

·    Improve customer satisfaction.

·    Maintain high product standards across our catalogue.

This continuous improvement process helps us deliver a better shopping experience for every Kardify customer.

Customer Responsibilities During the Return Process

To ensure a smooth and efficient return experience, customers are requested to:

·    Raise return requests within the applicable reporting timeline.

·    Provide accurate order details and supporting information.

·    Share clear photographs or videos whenever requested.

·    Securely pack the product before return shipment.

·    Include all original accessories, manuals, warranty cards, labels, and invoices where applicable.

·    Cooperate with pickup scheduling and courier coordination.

·    Follow all instructions provided by the Kardify support team.

Failure to comply with these requirements may delay or affect the processing of the return request.

Need Assistance with a Return?

If you believe your order qualifies for a return or require assistance regarding return eligibility, our customer support team will be happy to help. When contacting us, please keep the following information ready:

Order Number

Registered Email Address

Registered Mobile Number

Product Name

Invoice or Proof of Purchase

Description of the Issue

Supporting Photographs or Videos (where applicable)

Providing complete information allows us to review your request more efficiently.

Contact Us

If you have any questions regarding this Return Policy or require assistance with an existing return request, please contact our customer support team.

Kardify Website: https://www.kardify.in

Email: support@kardify.in

Customer Support: +91 8792957267

Business Hours: Monday – Saturday | 10:00 AM – 6:00 PM IST

We are committed to providing timely assistance and ensuring every genuine concern is

handled fairly and professionally.

Our Commitment to Fair Returns

At Kardify, we understand that purchasing automotive products is an investment. Whether you're upgrading your vehicle with premium accessories, performance components, or lifestyle products, we want every purchase to be made with confidence. Our Return Policy is designed to balance customer satisfaction with responsible business practices. By maintaining clear eligibility guidelines, transparent processes, and dedicated customer support, we aim to provide a fair and reliable return experience whenever eligible. As we continue to grow, we remain committed to improving our products, our services, and the overall shopping experience for every customer.

Thank you for choosing Kardify. We appreciate your trust and look forward to serving you with quality automotive products and exceptional customer support.