Privacy Policy
Effective Date: 25th July 2026
At Kardify, protecting your privacy is one of our highest priorities. We understand that shopping online requires trust, and we are committed to handling your personal information responsibly, transparently, and securely.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you regarding your personal information while using the Kardify website, mobile platforms, and related services.
By accessing our website, placing an order, creating an account, or using any of our services, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described herein.
This Privacy Policy applies to all visitors, registered customers, and users of Kardify's digital platforms.
Privacy at a Glance
Your privacy matters to us. Here's a quick overview of how we protect your information.
1. We never sell your personal information to third parties.
2. Your payment information is processed securely through trusted payment gateways.
3. We only collect information necessary to process your orders and improve your shopping experience.
4. We share limited information only with trusted logistics, payment, and technology partners required to provide our services.
5. You can request access, correction, or deletion of your personal information wherever permitted under applicable laws.
6. We continuously improve our security practices to safeguard customer information.
Our Privacy Principles
At Kardify, every decision regarding customer information is guided by the following principles:
Transparency- We clearly explain what information we collect and why we collect it.
Security- We implement appropriate technical and organizational safeguards to protect customer information from unauthorized access, misuse, or disclosure.
Purpose -Your information is collected only for legitimate business purposes necessary to provide our services.
Data Minimization- We collect only the information required to fulfill orders, provide customer support, improve our services, and comply with legal obligations.
Customer Control -Where applicable, you have the ability to update, correct, or request deletion of your information.
Continuous Improvement -Our privacy and security practices are regularly reviewed and updated to align with evolving technologies, industry standards, and applicable regulations.
Information We Collect
Personal Information
This includes information that can identify you directly, including but not limited to:
1. Full Name
2. Email Address
3. Mobile Number
4. Billing Address
5. Shipping Address
6. Company Name (where applicable)
7. GST Number (for business purchases)
8. Customer Account Details
Order Information
When you place an order, we may collect information including:
1. Products purchased
2. Vehicle compatibility information
3. Order value
4. Order history
5. Payment method
6. Shipping preferences
7. Coupon usage
8. Purchase frequency
Vehicle Information
To recommend compatible automotive products, we may collect:
1. Vehicle Make
2. Vehicle Model
3. Variant
4. Manufacturing Year
5. Fuel Type
6. Engine Details
7. Wheel Specifications
8. Fitment Preferences
Providing accurate vehicle information helps us recommend products that are better suited for your vehicle.
Technical Information
When you visit our website, certain technical information may be collected automatically, including:
1. IP Address
2. Browser Type
3. Device Information
4. Operating System
5. Screen Resolution
6. Website Activity
7. Session Information
8. Language Preference
9. Approximate Geographic Location
10. Referral Source
This information helps us improve website performance, security, and user experience.
Customer Support Information
If you contact Kardify through phone, email, WhatsApp, chat, or social media, we may retain information including:
1. Customer inquiries
2. Complaint details
3. Product support requests
4. Installation-related questions
5. Warranty communications
6. Feedback and suggestions
This information helps us provide consistent customer support and improve our services.
Marketing Preferences
If you subscribe to newsletters, promotional emails, or marketing updates, we may maintain records of:
1. Subscription status
2. Email engagement
3. Promotional preferences
4. Communication history
You may opt out of marketing communications at any time.
How We Collect Information
Kardify collects information through various secure channels to provide a seamless shopping experience and continuously improve our products and services. Information may be collected directly from you, automatically through your interaction with our website, or from trusted third-party partners involved in delivering our services.
Information You Provide Directly
You may voluntarily provide information when you:
1. Create a Kardify account.
2. Place an order on our website.
3. Subscribe to newsletters or promotional communications.
4. Contact our customer support team.
5. Request a quotation for products or services.
6. Register for warranty or after-sales support.
7. Participate in surveys, contests, giveaways, or promotional campaigns.
8. Leave reviews, ratings, testimonials, or product feedback.
9. Communicate with us via WhatsApp, email, phone calls, social media, or live chat.
Providing this information enables us to process your requests efficiently and deliver a personalized customer experience.
Information Collected Automatically
When you browse the Kardify website, certain technical and analytical information is collected automatically to improve website performance, security, and usability.
This may include:
1. Device Type
2. Browser Information
3. Operating System
4. IP Address
5. Session Duration
6. Pages Visited
7. Search Queries
8. Click Behaviour
9. Referral Website
10. Time Spent on Pages
11. Exit Pages
12. Shopping Cart Activity
13. Product Wishlist Activity
14. Location (Approximate)
15. Device Identifiers
This information helps us understand customer behaviour and continuously optimize our website.
Information Received from Third Parties
In certain situations, Kardify may receive limited information from trusted business partners, including:
1. Payment Gateway Providers
2. Shipping & Logistics Partners
3. Marketing Platforms
4. Analytics Providers
5. Advertising Platforms
6. Customer Support Tools
7. Social Media Platforms (where applicable)
Such information is only used for legitimate business purposes necessary to provide our services.
Why We Collect Your Information
Your information is collected only for purposes that help Kardify operate efficiently while providing you with a secure, personalized, and seamless shopping experience.
We may use your information to:
Process Orders
1. Confirm purchases
2. Verify customer details
3. Process payments
4. Generate invoices
5. Coordinate deliveries
Deliver Products
Your information enables us to:
1. Arrange shipping
2. Co-ordinate logistics
3. Share tracking updates
4. Schedule deliveries
5. Handle failed delivery attempts
Provide Customer Support
We use your information to:
1. Respond to inquiries
2. Resolve complaints
3. Assist with warranty claims
4. Handle return requests
5. Provide installation guidance
6. Improve after-sales service
Improve Customer Experience
Customer information helps us:
1. Recommend compatible automotive products
2. Improve website usability
3. Optimize search functionality
4. Enhance product recommendations
5. Personalize your shopping experience
Improve Our Website
Website analytics help us:
1. Understand customer preferences
2. Improve page performance
3. Reduce loading times
4. Identify technical issues
5. Improve mobile responsiveness
6. Enhance navigation
Marketing & Promotional Communication
With your consent, Kardify may use your contact details to:
1. Share exclusive offers
2. Notify you about new product launches
3. Send promotional campaigns
4. Recommend relevant automotive products
5. Inform you about seasonal sales and events
You may unsubscribe from marketing communications at any time using the unsubscribe option included in our emails or by contacting our support team.
Fraud Prevention & Security
Your information may also be used to:
1. Detect fraudulent transactions
2. Prevent unauthorized account access
3. Protect customer accounts
4. Investigate suspicious activities
5. Improve website security
6. Comply with legal obligations
Legal Basis for Processing Information
Kardify processes customer information only where there is a valid legal basis to do so. Depending on the circumstances, this may include:
Contractual Necessity
To fulfill your order, deliver purchased products, process payments, and provide customer support.
Legitimate Business Interests
To improve our website, develop new services, enhance security, prevent fraud, and analyze customer behaviour.
Customer Consent
For promotional emails, newsletters, personalized marketing communications, and optional services where your explicit consent is obtained.
Legal Compliance
To comply with applicable laws, taxation requirements, regulatory obligations, law enforcement requests, and court orders where required.
Cookies & Tracking Technologies
What Are Cookies?
Cookies are small text files stored on your device when you visit our website. They help improve website functionality, remember your preferences, analyze visitor behaviour, and provide a more personalized shopping experience.
Cookies do not typically contain personally identifiable information but may be linked to information stored within your account where applicable.
Types of Cookies We Use
Essential Cookies
These cookies are necessary for the website to function correctly. They help with:
1. Login Sessions
2. Shopping Cart
3. Checkout
4. Account Security
5. Fraud Prevention
6. Payment Processing
Without these cookies, certain features of the website may not function properly.
Functional Cookies
These cookies improve your browsing experience by remembering your preferences. Examples include:
1. Preferred Language
2. Recently Viewed Products
3. Saved Shopping Cart
4. Display Preferences
5. Vehicle Selection
6. Location Preferences
Analytics Cookies
Analytics cookies help us understand how visitors interact with our website. They may collect information such as:
1. Most Visited Pages
2. User Journey
3. Bounce Rate
4. Session Duration
5. Search Behaviour
6. Device Performance
This information helps us continuously improve our website.
Marketing Cookies
Marketing cookies help deliver relevant advertisements and measure campaign effectiveness.
These cookies may be used to:
1. Show relevant automotive products
2. Display personalized advertisements
3. Measure advertising performance
4. Limit repetitive advertisements
5. Improve future marketing campaigns
Managing Cookies
Most web browsers allow you to:
1. View stored cookies
2. Delete cookies
3. Block cookies
4. Disable third-party cookies
5. Control cookie preferences
Please note that disabling certain cookies may affect website functionality and your overall shopping experience.
Do Not Track Signals
Some browsers support "Do Not Track" (DNT) requests. Currently, there is no universally accepted standard for responding to DNT signals. Kardify continues to monitor industry developments and may update its practices accordingly.
Analytics & Tracking Tools
To improve our services, Kardify may use trusted analytics platforms, including:
1. Google Analytics
2. Google Tag Manager
3. Meta Pixel
4. Google Ads Conversion Tracking
5. Search Console
6. Heatmap & User Behaviour Analytics (where applicable)
These tools help us understand website performance and customer interactions without compromising your personal privacy.
Third-Party Services
To provide a seamless shopping experience, Kardify works with carefully selected third-party service providers that help us operate our business efficiently. These partners only receive the minimum information necessary to perform their respective services and are expected to maintain appropriate security and confidentiality standards.
Depending on the services you use, your information may be shared with trusted providers involved in:
1. Payment Processing
2. Shipping & Logistics
3. Website Hosting
4. Cloud Infrastructure
5. Customer Support Systems
6. Marketing Platforms
7. Analytics Services
8. Communication Services
9. Fraud Prevention
10. Performance Monitoring
These partners are authorized to use your information solely for providing services on behalf of Kardify and are not permitted to use your information for unrelated purposes.
Payment Gateway Providers
To process secure online payments, Kardify partners with trusted payment gateway providers.
Depending on your selected payment method, limited information may be securely shared for payment authorization, fraud prevention, transaction verification, and payment confirmation.
Examples may include:
1. Razorpay
2. UPI Service Providers
3. Banking Partners
4. Credit/Debit Card Networks
Important: Kardify does not store your complete debit card, credit card, CVV, or banking credentials on its servers. Sensitive payment information is securely processed by certified payment service providers using industry-standard encryption and security protocols.
Shipping & Logistics Partners
To deliver your orders efficiently, Kardify may share necessary delivery information with logistics partners.
This may include:
1. Customer Name
2. Delivery Address
3. Mobile Number
4. Order Details
5. Package Weight
6. Tracking Information
Our logistics partners use this information only for order fulfillment, delivery coordination, shipment tracking, and customer communication regarding deliveries.
Analytics & Performance Services
To understand how visitors interact with our website and continuously improve our services, Kardify may use trusted analytics providers.
These services help us measure:
1. Website Performance
2. Visitor Behaviour
3. Product Popularity
4. Conversion Rates
5. Search Behaviour
6. Device Compatibility
7. Marketing Campaign Performance
Where possible, analytical information is aggregated and does not directly identify individual users.
Advertising & Marketing Platforms
Kardify may use digital advertising platforms to deliver relevant automotive content and promotional offers.
These services help us:
1. Display personalized advertisements
2. Measure campaign effectiveness
3. Reach customers interested in automotive products
4. Improve marketing efficiency
5. Reduce irrelevant advertisements
Customers may manage advertising preferences through their respective platform settings where applicable.
Customer Communication Platforms
To provide timely assistance and order updates, Kardify may use secure communication platforms, including:
1. Email Service Providers
2. SMS Services
3. WhatsApp Business
4. Customer Support Systems
5. Live Chat Platforms
These services help us deliver:
1. Order Confirmations
2. Shipping Updates
3. Support Responses
4. Warranty Information
5. Promotional Communications (where consent has been provided)
Data Sharing & Disclosure
Kardify values customer trust and does not sell, rent, or trade personal information to third parties for commercial gain.
Information may only be shared under specific circumstances necessary for operating our business, complying with legal obligations, or protecting our customers.
We May Share Information When Necessary
Information may be disclosed to:
Service Providers
Trusted partners who assist us with:
1. Payment Processing
2. Order Fulfillment
3. Shipping & Logistics
4. Customer Support
5. Cloud Hosting
6. Website Analytics
7. Marketing Services
Legal Authorities
Where required by law, Kardify may disclose information to:
1. Government Authorities
2. Regulatory Bodies
3. Law Enforcement Agencies
4. Courts or Tribunals
Such disclosures will only be made where legally required or permitted.
Businesses
In the event of a merger, acquisition, corporate restructuring, sale of assets, or business
transfer, customer information may be transferred as part of the business assets, subject to applicable privacy obligations.
Protection of Rights
Information may also be disclosed where necessary to:
1. Prevent Fraud
2. Investigate Security Incidents
3. Protect Customers
4. Protect Kardify's Legal Rights
5. Enforce Terms & Conditions
6. Resolve Legal Disputes
Data Security
Protecting customer information is one of Kardify's highest priorities.
We implement appropriate technical, administrative, and organizational safeguards
designed to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.
Our security measures include, but are not limited to:
1. Secure Socket Layer (SSL) Encryption
2. HTTPS Secure Connections
3. Restricted Access Controls
4. Secure Cloud Infrastructure
5. Firewalls
6. Regular Security Monitoring
7. Password Protection
8. Multi-level Authentication (where applicable)
9. Payment Gateway Security Standards
10. Continuous Website Monitoring
While we continuously strive to protect customer information using commercially reasonable security practices, no method of electronic storage or internet transmission can be guaranteed to be completely secure. Users are encouraged to protect their account credentials and immediately report any suspected unauthorized activity.
Account Security Responsibilities
Customers also play an important role in protecting their information. We recommend that customers:
1. Choose strong passwords.
2. Never share login credentials.
3. Log out after using shared devices.
4. Keep devices updated.
5. Report suspicious account activity immediately.
6. Contact Kardify if unauthorized access is suspected.
Data Retention
Kardify retains personal information only for as long as necessary to fulfill the purposes
outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
The retention period depends on the nature of the information collected and the purpose for which it was obtained.
Examples include:
1. Customer Account Information- Account management and customer support
2. Order History- Warranty, taxation, accounting, and customer service
3. Payment Records - Financial compliance and legal obligations
4. Customer Support Communications - Service improvement and dispute resolution
5. Marketing Preferences - Until consent is withdrawn or subscription is cancelled
6. Website Analytics - Performance analysis and website improvement
Once information is no longer required for legitimate business or legal purposes, it is securely deleted, anonymized, or archived in accordance with applicable laws and internal data management practices.
Data Minimization Commitment
Kardify follows the principle of data minimization, meaning we collect only the information reasonably necessary to provide our products and services.
We do not intentionally collect excessive personal information unrelated to your interaction with our platform. Our goal is to balance personalized customer experiences with responsible and ethical data practices.
Your Privacy Rights
At Kardify, we believe every customer should have transparency and control over their personal information. Subject to applicable laws and regulatory requirements, you may exercise certain rights regarding the personal information we hold about you.
Depending on your jurisdiction and the nature of your interaction with Kardify, your rights may include:
Right to Access-You may request details regarding the personal information we maintain about you and how it is being used.
Right to Correct Information -If any of your personal information is inaccurate, incomplete, or outdated, you may request that we update or correct it.
Right to Request Deletion- You may request deletion of your personal information where legally permissible. Certain records may be retained where required for taxation, accounting, fraud prevention, dispute resolution, warranty obligations, or compliance with applicable laws.
Right to Withdraw Consent-
Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before such withdrawal.
Right to Opt-Out of Marketing- You may unsubscribe from promotional emails, newsletters, SMS messages, or marketing communications at any time by using the unsubscribe link provided in our communications or by contacting our customer support team. (Please note that even after opting out of promotional communications, we may continue sending transactional communications related to your orders, payments, shipping updates, warranty requests, or customer support inquiries).
Right to Raise Concerns -If you believe your privacy rights have not been appropriately addressed, you may contact our Grievance Officer using the contact details provided below.
We are committed to reviewing every request fairly, transparently, and in accordance with applicable privacy laws.
Children's Privacy
Kardify's products and services are intended for individuals who are legally capable of entering into binding agreements under applicable laws.
Our website is not intentionally directed toward children below the age required under applicable law.
We do not knowingly collect personal information from children without appropriate parental or legal guardian consent.
If we become aware that personal information relating to a child has been collected unintentionally, we will take reasonable steps to delete such information as soon as practicable.
Parents or guardians who believe that a child has submitted personal information may contact us for assistance.
International Users
Kardify primarily serves customers within India. However, users may access our website from other countries.
If you choose to access our website from outside India, please note that your information may be processed, stored, and managed in accordance with the laws applicable in India.
By using our services, you acknowledge and consent to the transfer, storage, and processing of your information in accordance with this Privacy Policy and applicable legal
requirements.
Data Breach Response
Protecting customer information is an ongoing responsibility at Kardify.
Although we employ industry-standard security measures to safeguard personal information, no online platform can guarantee absolute security.
In the unlikely event of a data security incident that may affect customer information, Kardify will take appropriate steps to:
1. Investigate the incident promptly.
2. Minimize potential risks and impacts.
3. Secure affected systems.
4. Restore normal operations.
5. Notify affected users where legally required.
6. Cooperate with relevant authorities whenever necessary.
We continuously review and strengthen our security practices to help prevent future incidents.
Third-Party Website Links
Our website may contain links to third-party websites, manufacturers, service providers, or external resources for customer convenience.
Please note that once you leave the Kardify website, you are subject to the privacy practices and policies of those third-party websites.
Kardify is not responsible for the content, security, or privacy practices of external websites that are not owned or controlled by us.
We encourage users to review the privacy policies of any third-party websites they visit.
Changes to This Privacy Policy
As our business evolves, our services expand, or legal and regulatory requirements change, this Privacy Policy may be updated from time to time.
Any modifications will become effective upon publication on this page unless otherwise specified.
Where significant changes are made that materially affect how your personal information is handled, we may provide additional notice through our website or other appropriate communication channels.
We encourage users to periodically review this page to stay informed about how their information is protected.
The "Effective Date" displayed at the beginning of this Privacy Policy indicates the most recent revision.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way your personal information is handled, please contact us using the details below.
Kardify
Email: support@kardify .in
Customer Support: +91 8792957267
Website: https://www.kardify .in
Business Hours: Monday to Saturday | 10:00 AM – 6:00 PM IST
Grievance Officer
In accordance with applicable laws, you may contact our designated Grievance Officer regarding any concerns relating to your personal information or privacy.
Grievance Officer
Name: Shwetha
Email: support@kardify.in
Phone: +91 8792957267
Address: 31 CCR Building KR Road, Mission Road, Bangalore-560027