Cancellation Policy
Effective Date: 25 July 2026
At Kardify, we understand that circumstances may change after an order has been placed. Whether it's a change in requirements, an accidental purchase, or updated vehicle compatibility information, we strive to provide a fair and transparent cancellation process wherever possible.
This Cancellation Policy explains when orders may be cancelled, the cancellation process, applicable conditions, and situations where cancellations may not be possible due to processing, procurement, or shipping commitments.
By placing an order on Kardify, you acknowledge and agree to the terms outlined in this Cancellation Policy.
Cancellation at a Glance
Here's a quick overview of our cancellation process.
· Easy Cancellation Request Process
· Order Review Before Approval
· Cancellation Before Dispatch (Where Eligible)
· Transparent Cancellation Guidelines
· Refunds Processed as per Refund Policy
· Dedicated Customer Support
· Clear Communication Throughout the Process
Our Cancellation Philosophy
At Kardify, we believe customers should have the flexibility to cancel eligible orders when genuine circumstances arise. At the same time, we must also honour commitments made to manufacturers, suppliers, logistics partners, and inventory management processes.
For this reason, cancellation requests are reviewed based on the current stage of order processing and the nature of the product ordered.
Our objective is to provide a fair balance between customer convenience and efficient order fulfillment.
Eligible Order Cancellations
Cancellation requests may be considered under the following circumstances:
· The order has not yet been dispatched.
· Payment has been successfully received but processing has not commenced.
· Duplicate orders have been placed accidentally.
· Incorrect product has been ordered and the customer immediately informs Kardify before processing.
· The customer wishes to modify the order before dispatch.
· The ordered product becomes unavailable and cancellation is requested.
All cancellation requests remain subject to verification and approval by Kardify.
Orders That May Not Be Eligible for Cancellation
Cancellation requests may not be accepted under the following circumstances:
· The order has already been dispatched.
· The shipment has been handed over to the logistics partner.
· The product has been specially procured for the customer.
· The order includes customized or made-to-order products.
· Imported products ordered specifically upon customer request.
· Products manufactured or assembled specifically for the order.
· Orders where processing has reached an irreversible stage.
In such situations, customers may instead be required to follow the applicable Return Policy after delivery, where eligible.
Cancellation Request Timeline
Customers are encouraged to submit cancellation requests as soon as possible after placing an order.
Earlier requests significantly improve the likelihood of successful cancellation. As a general guideline:
Order Placed - Usually Eligible
Payment Verified - Generally Eligible
Processing Started - Subject to Review
Packaging in Progress - Limited Possibility
Dispatched - Generally Not Eligible
Delivered - Cancellation Not Possible
These timelines are indicative and may vary depending on the product category, supplier commitments, and logistics status.
How to Request an Order Cancellation
If you wish to cancel an order, please go to your account . order and cancel it. If cancellation button is not getting activated please contact Kardify's customer support team as soon as possible.
To help us process your request efficiently, please provide:
· Order Number
· Registered Email Address
· Registered Mobile Number
· Product Name(s)
· Reason for Cancellation
· Any supporting information (if applicable)
Providing complete and accurate information enables us to review your request more quickly.
Cancellation Review Process
Every cancellation request is reviewed individually. Our team may verify:
· Current order status
· Inventory allocation
· Supplier confirmation
· Payment verification
· Shipping status
· Product category
· Eligibility under this Cancellation Policy
After completing the review, customers will be informed whether the cancellation request has been approved or declined.
Our Cancellation Process
To maintain transparency, every cancellation request follows a structured workflow.
Step 1 – Cancellation Request Submitted
Customer contacts Kardify with the required order details.
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Step 2 – Order Verification
Our team verifies the order status, payment, and eligibility.
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Step 3 – Cancellation Review
The request is evaluated based on the current processing stage and applicable policy.
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Step 4 – Approval or Rejection
Customers are informed of the outcome along with any applicable next steps.
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Step 5 – Refund Initiation (If Applicable)
Where a cancellation is approved and a refund is applicable, the refund will be initiated in accordance with our Refund Policy.
Order Cancellation Before Dispatch
Customers may request cancellation of eligible orders before the shipment has been dispatched from our warehouse.
Cancellation requests received during this stage are generally easier to process, as the order may not have entered packaging or courier allocation.
Approval depends on factors including:
· Order processing status
· Product availability
· Supplier confirmation
· Payment verification
· Inventory allocation
While Kardify makes every reasonable effort to accommodate cancellation requests received before dispatch, approval cannot be guaranteed once order processing has commenced.
Customers are encouraged to contact our support team immediately after placing an order if cancellation is required.
Order Cancellation After Dispatch
Once an order has been dispatched and handed over to our logistics partner, cancellation is generally no longer possible.
At this stage:
· Shipping charges may already have been incurred.
· Inventory has been allocated.
· Courier processing has commenced.
· Shipment tracking has been generated.
If the customer no longer wishes to keep the product after delivery, they may be eligible to initiate a return in accordance with Kardify's Return Policy, subject to product eligibility and inspection.
Special Orders & Custom Procurement
Certain products are sourced specifically based on customer orders and may involve manufacturer procurement, import arrangements, or special production schedules.
Examples include:
· Imported Automotive Products
· Made-to-Order Accessories
· Customized Products
· Special Procurement Items
· Limited Edition Products
· Manufacturer Backorder Items
Once procurement for such products has commenced, cancellation requests may not be accepted due to commitments made with suppliers or manufacturers.
Customers are encouraged to confirm all product details carefully before placing such orders.
Order Modification Requests
In many situations, customers may not need to cancel an order entirely.
Before dispatch, Kardify may be able to assist with certain modifications, subject to order status and product availability.
Possible modifications may include:
· Updating the delivery address.
· Correcting contact information.
· Changing product quantity.
· Changing product variant (where available).
· Adding additional products to the order.
· Removing products from the order.
· Updating GST details before invoice generation.
Once order processing or dispatch has begun, modifications may no longer be possible. Customers should contact our support team immediately if any changes are required.
Cancellation Charges
Kardify does not generally impose cancellation charges for eligible orders cancelled before dispatch.
However, cancellation charges or deductions may apply under certain circumstances, including:
· Special procurement initiated by the manufacturer.
· Imported products ordered specifically for the customer.
· Customized or personalized products.
· Products requiring advance supplier commitments.
· Orders where third-party charges have already been incurred.
If any applicable cancellation charges exist, customers will be informed before cancellation is finalized.
Refunds for Cancelled Orders
Where an order cancellation has been approved, eligible refunds will be processed in accordance with Kardify's Refund Policy.
Refund timelines depend upon:
· Payment method used.
· Banking institution.
· Payment gateway processing.
· Verification requirements.
Customers are encouraged to refer to the Refund Policy for complete refund timelines and payment-specific information.
Duplicate Orders
If a customer accidentally places the same order more than once, Kardify will make
reasonable efforts to cancel the duplicate order, provided the request is received before processing or dispatch.
Customers should contact our support team immediately after noticing the duplicate order to improve the likelihood of successful cancellation.
Orders Cancelled by Kardify
In certain situations, Kardify may cancel an order before dispatch. Reasons may include:
· Product unavailable.
· Pricing or technical errors.
· Payment verification failure.
· Suspected fraudulent activity.
· Regulatory restrictions.
· Incorrect or incomplete customer information.
· Delivery location not serviceable.
· Manufacturer discontinuation.
. Force majeure-KARDIFY shall not be liable for delay, non-performance or inability to fulfil obligations arising due to events beyond its reasonable control including but not limited to natural disasters, floods, fire, strikes, transportation disruptions, pandemics, government actions, war, civil disturbances or other force majeure events
Where applicable, customers will be notified promptly, and eligible refunds will be processed in accordance with our Refund Policy.
Fraudulent or Excessive Cancellation Requests
Kardify reserves the right to investigate repeated or suspicious cancellation activity that may negatively impact our operations or suppliers.
Examples include:
· Frequent cancellations after order confirmation.
· Misuse of promotional offers.
· Placing multiple speculative orders without intent to purchase.
· Providing misleading information.
· Activities intended to disrupt inventory management.
Where misuse is identified, Kardify may decline future cancellation requests, suspend customer accounts, cancel pending orders, or take other appropriate action as permitted under applicable laws.
Customer Responsibilities
To help us process cancellation requests efficiently, customers are requested to:
· Review all order details carefully before completing the purchase.
· Verify vehicle compatibility before ordering automotive products.
· Submit cancellation requests as early as possible.
· Provide accurate order information when contacting support.
· Monitor communications from Kardify regarding the status of the cancellation request.
· Cooperate with any verification process where required.
Prompt communication significantly increases the likelihood of successful cancellation before dispatch.
Cancellation Request Rejection
While Kardify makes every reasonable effort to accommodate genuine cancellation requests, certain requests may be declined if they do not meet the eligibility criteria outlined in this Cancellation Policy.
A cancellation request may be rejected under circumstances including, but not limited to:
· The order has already been dispatched.
· The shipment has been handed over to the courier partner.
· The product has been specially procured or customized for the customer.
· The cancellation request is received after irreversible processing has commenced.
· The request involves fraudulent or suspicious activity.
· Incorrect or insufficient order information has been provided, preventing verification.
· The order falls under a category that is specifically excluded from cancellation.
Where a cancellation request cannot be approved, Kardify will communicate the reason to the customer and, where applicable, guide them through the available alternatives such as returns or warranty support.
Communication & Status Updates
Once a cancellation request has been received, customers will be kept informed throughout the review process.
Updates may include:
· Cancellation Request Received
· Order Verification in Progress
· Cancellation Under Review
· Cancellation Approved
· Cancellation Declined
· Refund Initiated (where applicable)
· Refund Completed
Our goal is to ensure complete transparency throughout the cancellation process.
Cancellation Processing Timelines
The time required to review and process a cancellation request depends on the stage of the order and the type of product purchased.
Cancellation Stage - Estimated Timeline
Cancellation Request Review 1–2 Business Days
Order Verification- 1 Business Day
Cancellation Approval- 1–2 Business Days
Refund Initiation (if applicable) - As per Refund Policy
Please note that these timelines are indicative and may vary depending on payment verification, supplier confirmation, public holidays, or other operational factors.
Customer Responsibilities During the Cancellation Process
To help us process cancellation requests efficiently, customers are requested to:
· Contact Kardify immediately after deciding to cancel an order.
· Provide the correct Order Number and registered contact details.
· Respond promptly if additional information or verification is requested.
· Monitor email, SMS, or WhatsApp communications regarding the cancellation request.
· Review the applicable Refund Policy for refund-related timelines.
Providing complete and accurate information helps us minimize delays and improve the likelihood of successful cancellation before dispatch.
Need Assistance with an Order Cancellation?
If you have questions regarding order cancellation, order status, or cancellation eligibility, our customer support team is here to assist you.
To help us resolve your request quickly, please keep the following information ready:
· Order Number
· Registered Email Address
· Registered Mobile Number
· Product Name(s)
· Reason for Cancellation
· Payment Method Used (if applicable)
Providing complete information enables us to review your request more efficiently.
Contact Us
If you have any questions regarding this Cancellation Policy or require assistance with an order cancellation, please contact our customer support team.
Website: https://www.kardify .in
Email: support@kardify .in
Customer Support: +91 8792957267
Business Hours: Monday – Saturday | 10:00 AM – 6:00 PM IST
Our team is committed to providing timely assistance and ensuring every cancellation request is reviewed fairly and transparently.
Our Commitment to Fair Order Management
At Kardify, we understand that flexibility and transparency are important when shopping online.
Our Cancellation Policy has been designed to provide customers with a clear understanding of when cancellations are possible while allowing us to efficiently manage inventory, supplier commitments, and logistics operations.
By maintaining a structured and transparent cancellation process, we aim to balance customer convenience with responsible order fulfillment, ensuring a smooth shopping experience for everyone.